Certificate III in Rail Customer Service


This course is available nationally at CERT’s training facilities or can be offered on-site for workplace applications. Please contact your local CERT office to determine a suitable location.

CORE UNITS Successful assessment of 8 core units required to complete this qualification.BSBCUS201 Deliver a service to customers SITXCOM401 Manage conflict TLIB3118 Apply awareness of railway fundamentals TLIE3022 Complete workplace documents TLIF3003 Implement and monitor work health and

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