ARTC Non-Technical Skills (NTS) Program

This program aims to improve the way protection is delivered and provides Safeworking personnel, both internal and external to ARTC, the confidence and competence to execute the ARTC approach for protection. This course will focus on increasing the soft skills (i.e. communication, and team building) of those who work on the ARTC network.

As part of Australia Rail Track Corporation’s (ARTC) Safe Work Improvement Program, ARTC has introduced the Non-Technical Skills (NTS) Program.

The Non-Technical Skills Program helps to ensure everyone undertaking protection work is capable to confidently apply and execute the ARTC approach for protection. The core purpose of the course is to focus on “how” protection is applied and enhances the participants Non-Technical Skills and increases their awareness and confidence in delivering protection to the safest possible level.

Audience

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The Non-Technical Skills Program is mandatory for:

    • All ARTC Protection Officers 1-4, Track Force Protection Coordinators 1-3, Track Workers 1-4.
    • All approved ARTC safeworking contractors who have active Protection Officers 1-4, Track Force Protection Coordinators 1-3 and Track Workers 1-4 who work on the ARTC network.

Learning Outcomes

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At the end of the program, participants who are deemed to have been “satisfactory” will have:

  • Demonstrated the ability to apply the Non-Technical Skills needed to deliver the ARTC protection process as identified:
    • Communication & Influence
    • Trust
    • Making High-Quality Decisions
    • Courage & Confidence
    • Leading by example
    • Feedback & Listening
  • Demonstrated the confidence and ability to safely execute protection
  • Demonstrated the ability to choose and apply the most effective decisions as related to the ARTC hierarchy of protection

Pre-requisites

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You must complete the required pre-learning on ARTC’s online training portal prior to undertaking this program, including:

    • Non-Technical Skills e-learning
    • Network Communications Standards e-learning

Language Literacy and Numeracy (LL&N)

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Participants will undergo an LL&N assessment at the commencement of the course. This course requires participants to have LL&N levels to be able to:

  • Read and understand work safety signs and symbols
  • Read and understand workplace policies and procedures
  • Communicate identified hazards

Assessment Strategy

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To successfully complete the Non-Technical Skills Program, the trainer will need to provide each participant with a rating of 3 or more against each Non-Technical Skills Criterion.

Any rating less than 3, will require additional coaching from the trainer and the employer until the participant is able to demonstrate capability at a level 3 or more.

Location

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CERT Training offers this NTS one-day program in New South Wales, Victoria and South Australia at CERT Training Location.

CERT Training can also provide on-site training, additional travel costs applies (training groups between 5 and 12 attendees per session).

Reaccreditation

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Reaccreditation will occur as part of the recertification process for Protection Officers, Track Force Protection Coordinators and Track Workers.

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